Terms of Service

• MyPal is for real estate businesses, used for business purposes. It is not offered to consumers.
• Access is by invitation. We may decline any request for access.
• Every user must be at least 18 and must have their own login. Keep credentials confidential. You are responsible for what happens under your workspace’s accounts and for your users following these terms.
• Your workspace administrators control who has access and what each user can see. Tell us promptly if you suspect an account has been compromised.

We provide the Service with reasonable skill and care, and we keep improving it. We may change, add or remove features. If a change materially reduces what you pay for, we will tell you in advance.

MyPal is under active development. Features marked as early or beta may change or be withdrawn without notice.

AI features generate summaries, drafts, suggestions and extracted details that can be incomplete or wrong. Review AI output before you rely on it or send it to anyone. You are responsible for what you send.

Calls, texts and email depend on carriers and other providers outside our control. Texting from a MyPal number cannot start until the carriers approve your business’s registration.

You own the data you and your users put into MyPal or connect to it ("Customer Data"). You give us permission to host, copy, transmit and process Customer Data only as needed to provide, secure and support the Service for you, and as the Data Processing Addendum describes.

We do not sell Customer Data. We do not use it for advertising or to train AI models, and we do not combine it with other customers’ data.

You are responsible for having the right to put Customer Data into MyPal and to contact the people in it, including any notice or consent the law requires.

MyPal lets you call, text and email your contacts. You are the sender of those communications, and you are responsible for them complying with the law, including the Telephone Consumer Protection Act, CAN-SPAM, state telemarketing and texting laws, and the rules of your brokerage and licensing authority.

Every call placed or received in MyPal is recorded and transcribed. Some states require every party’s consent to recording. MyPal identifies calls that may need a notice and shows the agent a notice to read, but it does not play the notice and cannot confirm where the other person actually is. You are responsible for giving any notice and obtaining any consent the law requires before a call is recorded, and for deciding who in your organization may access recordings.

You must have the consent the law requires before texting or emailing a contact, and must honor opt-outs. MyPal processes STOP replies and email unsubscribes automatically. Do not work around them.

You and your users must not use MyPal to:

• send spam, or call or text anyone without the consent the law requires;
• record a call in violation of consent law, or harass, threaten or deceive anyone;
• discriminate in violation of fair housing or other law;
• upload unlawful content or content you have no right to use, or infringe anyone’s rights;
• process sensitive information MyPal is not built for, such as health, financial account or government ID numbers, beyond what a real estate transaction requires;
• probe, scan or test MyPal’s security, interfere with the Service, or access another workspace’s data;
• copy, resell or reverse-engineer the Service, or use it to build a competing product; or
• break any law.

We may suspend access that breaks this section or puts MyPal, its carriers or other customers at risk. Where we can, we will tell you first and give you a chance to fix it.

MyPal works with services you connect, such as Google and Microsoft. Your use of them is governed by your agreement with their providers. We are not responsible for them, and a provider changing or ending its service may affect the features that depend on it.

• MyPal is billed per user ("seat") each month, at the price shown on our pricing page or agreed with you in writing.
• Each seat includes 600 talk minutes a month, pooled across your workspace. Minutes beyond the pool are charged per minute, each band priced only for the minutes inside it: $0.10 for the first 200, $0.08 for the next 200, $0.07 for the next 200, $0.06 for the next 400, and $0.05 for every minute after that.
• The carrier’s cost for your calls and texts is passed through at cost, with no markup. Overage and carrier charges are billed after the billing period in which they were used.
• Payments are processed by Stripe. You authorize us to charge your payment method for all fees when due. Fees exclude taxes, which are added where required.
• We may change prices with at least 30 days’ notice. The new price applies from your next billing period after the notice ends.
• If a payment fails, we will notify your administrators. If fees stay unpaid 14 days after that notice, we may suspend the Service until they are paid.
• Fees are non-refundable except where the law requires otherwise.

These terms run month to month until cancelled. There is no minimum term. You can cancel at any time in MyPal’s billing settings. Usage charges for the period before cancellation are still billed.

We may end these terms with 30 days’ notice for any reason, or immediately if you materially breach them and do not fix the breach within 10 days of notice, or if the law requires it.

When these terms end, your access ends. We delete your Customer Data as the Data Processing Addendum describes.

Sections 3, 7 (for fees owed), 9 through 13, and this paragraph continue after these terms end.

MyPal, its software, design and content belong to us and our licensors. These terms give you the right to use the Service while they last, and no other rights. If you send us feedback, we may use it without obligation to you.

Each of us will keep the other’s non-public business information confidential, use it only for these terms, and protect it with reasonable care. This does not cover information that is public, already known, independently developed, or that must be disclosed by law.

Except as these terms expressly state, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not promise the Service will be uninterrupted or error-free, that AI output will be accurate, or that calls, texts and email will be delivered.

MyPal is software, not legal advice. Its recording notices, consent records and compliance features help you meet your obligations; they do not meet them for you.

To the fullest extent the law allows, neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible.

Each party’s total liability arising from these terms is limited to the fees you paid MyPal in the 12 months before the claim arose.

These limits do not apply to your payment obligations, to your obligations under section 12, or to liability the law does not allow to be limited.

You will defend MyPal against claims by third parties arising from your Customer Data, from calls, texts or email you or your users send or record through MyPal, or from your breach of section 4 or 5, and will pay the resulting damages, settlements and reasonable costs. We will tell you promptly about any such claim, let you control its defense, and cooperate at your expense.

Arizona law governs these terms, without regard to its conflict-of-laws rules. Any dispute arising from these terms or the Service will be brought only in the state or federal courts located in Maricopa County, Arizona, and both parties consent to those courts’ jurisdiction.

We may update these terms. We will post the new version here with a new effective date and, for a material change, email your administrators at least 30 days before it takes effect. Continuing to use MyPal after that date means you accept the new terms. If you do not accept them, cancel before that date.

• These terms, the Data Processing Addendum and any order you sign with us are the whole agreement on their subject. If they conflict, the order controls, then the Data Processing Addendum for personal data, then these terms.
• Neither party may assign these terms without the other’s consent, except to a successor in a merger, acquisition or sale of substantially all of its business.
• Neither party is liable for delay or failure caused by events beyond its reasonable control.
• If a provision is unenforceable, the rest of these terms remains in effect. A failure to enforce a provision is not a waiver of it.
• The parties are independent contractors.
• Notices to MyPal go to [email protected]. Notices to you go to the email address of your account administrator.

MyPal CRM LLC, Arizona. Email [email protected].