Sub-processors
Effective
MyPal CRM LLC ("MyPal") uses the companies below to process Customer Data, the information customers put into MyPal or connect to it. Each receives only the data it needs to do the job listed, under its own terms of service and data-protection terms.
Customers are told before a new sub-processor starts handling their data, as the Data Processing Addendum describes.
Current sub-processors
| Company | What it does for MyPal | Personal data it handles | Location |
|---|---|---|---|
| Oracle Corporation (Oracle Cloud Infrastructure) | Hosts the MyPal application, database, cache and system logs | All data held in MyPal | United States (San Jose, California) |
| Cloudflare, Inc. | File storage (R2); classifying who is speaking on a call (Workers AI); bot protection on forms (Turnstile) | Stored files, including call recordings, transcripts, documents and photos; call text with card and Social Security numbers removed; visitor IP addresses | Cloudflare’s network; storage is not pinned to a region |
| OpenAI | AI features: summaries, drafts, extraction, the assistant, search | Call transcripts, email and text-message content, calendar events, contact and deal details | OpenAI’s infrastructure; no region selected |
| Deepgram, Inc. | Turning call audio into text | Call audio | Deepgram’s infrastructure; no region selected |
| Telnyx LLC | Phone calls, call recording, text messages, phone numbers and phone-number verification | Phone numbers, call audio and recordings, text-message content | Telnyx’s network |
| Amazon Web Services, Inc. | Sending email (Amazon SES) | Recipient addresses, email content, and delivery, open and click events | United States (Ohio) |
| Stripe, Inc. | Billing, payments and sales tax | Billing contact name and email, country, postal code, payment details entered with Stripe | Stripe’s infrastructure |
| Docusign, Inc. | Electronic signatures | Documents sent for signature, signer names and email addresses | Docusign’s infrastructure |
| Google LLC (Google Maps Platform) | Maps, address lookup, Street View images and drive times | Property and appointment addresses and locations | Google’s infrastructure |
Services you connect
When you connect your own Google, Microsoft or Docusign account, or set up a webhook, MyPal exchanges data with that service on your instruction. Those services act for you under your agreement with them, not as MyPal’s sub-processors.
The service providers MyPal uses for its own records, such as access requests and calls to its sales line, are described in the Privacy Policy.
Questions
Write to [email protected].